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Helix ALM (formerly TestTrack)
document Helix ALM SDK DateTime Object Does Not Work with .NET 2.0
The DateTime object that is created in the Helix ALM SDK SOAP stub file is written as System.Nullable<system.datetime> by Visual Studio 2005. However, .NET does not allow the System.DateTime object to be nullable. To fix this problem, run the find and replace function in Visual Studio on...
27 Apr, 2017
document Identifying Test Case and Test Run Attachment Types in the Helix ALM SDK
The CFileAttachment class has a m-strType parameter that identifies file attachment types for test cases and test runs. When adding or editing a test case attachment using the Helix ALM SDK, the m-strType value is automatically set to ‘Standard’. You can set the value to ‘Script’ to...
02 May, 2017
document License Server Not Initialized Status
When the Helix ALM License Server cannot receive license usage details from the Helix ALM or Surround SCM Servers, an error that explains the license server is not initialized is written to the application server log. The application server automatically reconnects and sends the license usage...
11 May, 2017
document DSNs Are Not Displayed in the Helix ALM or License Server Admin Utility
Problem When configuring the Helix ALM Server or Helix ALM License Server to use a SQL Server database, the Data Source Name field in the server admin utility does not include all the configured DSNs. This occurs when configuring a new connection or converting the server database from 32-bit...
27 Apr, 2017
document Starting the PostgreSQL Server
The following information tells you how to start the PostgreSQL Server if it was installed with Surround SCM. Windows The PostgreSQL Server is installed as a service and starts automatically. Mac A PostgreSQL folder is created in the /Library/StartupItems directory. The PostgreSQL...
12 May, 2017
document Notifications are Formatted Incorrectly in Microsoft Outlook
Problem Helix ALM notifications are formatted incorrectly in Microsoft Outlook plain text emails. Hard returns entered in the email template are not displayed in the email. Cause By default, Microsoft Outlook's AutoClean feature removes hard returns in plain text emails. Solution ...
27 Apr, 2017
document Supported Email Protocols and Standards
TestTrack supports MAPI, SMTP, and POP3 mail transport. The SMTP and POP3 standards used by TestTrack are: Simple Mail Transfer Protocol (SMTP ) as outlined by the Internet standard RFC 821 Post Office Protocol version 3 (POP3) as outlined by the request for comments RFC 1460, RFC 937,...
30 Dec, 2014
document Helix ALM Windows File Attachment Upload Error
Problem An error occurs when uploading a file attachment in Helix ALM on Windows. The following error is returned when a record is saved with a new attachment: 'A communication error occurred during the transaction. Socket error caused incomplete request from []: File...
26 Apr, 2017
document Using Server Parameters in Helix ALM RSS Feeds
Note: This information only applies to Helix ALM (and TestTrack 2008.2 - 2016.1). If your web server is configured to allow access to multiple Helix ALM Servers from a single CGI, you can specify the server to connect to in URLs for RSS feeds. If you do not specify a server, the URL connects...
28 Apr, 2017
document Changing Application Fonts on Unix
If you are running Helix ALM, Helix ALM License Server or Surround SCM clients on Unix, you can change the default font. This change affects all Qt applications that you run. Qt includes a utility, qtconfig, that can be used to set the default font for all Qt applications. These defaults...
11 May, 2017

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