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Helix ALM (formerly TestTrack)
document Retrieving Global Users in Helix ALM
Problem You added global users to the Helix ALM License Server, but the users cannot access Helix ALM. Cause Users added to the license server are not automatically added to Helix ALM. Solution Retrieve the global users in Helix ALM. Make sure retrieved users are...
11 May, 2017
document Upgrading Oracle Helix ALM Projects on Linux Servers
Note: This information only applies to Helix ALM (and TestTrack 7.5 - 2016.1) running on Linux. Helix ALM no longer supports the OpenLink Oracle drivers due to an issue with Unicode characters. You must use the Oracle Call Interface (OCI) to connect to Oracle databases. If...
26 Apr, 2017
document TestTrack SMTP Send Mail Error #550
Note: The following information only applies to TestTrack 2013.0.2 and earlier. Problem The SMTP server returns a 550 error with the following reply text: rejected: syntax error in 'From' header when scanning for sender: missing or malformed local part in ""TestTrack" < >"...
31 Dec, 2014
document Date/Time Restrictions Use Server Computer's Date and Time
You can create Helix ALM restrictions based on date/time values. Date/time range restrictions limit results to records that contain or do not contain a date range, date/time range, or specified time period. Keep in mind that, by default, these restrictions use the server's local time as the...
27 Apr, 2017
document TestTrack 2013.1.1 and Earlier Crashes on Mac OS X 10.9
Problem TestTrack 2013.1.1 and earlier crashes after upgrading to Mac OS X 10.9. Cause The FreeType library used by TestTrack cannot load some fonts included with Mac OS X 10.9. Solution Move the following fonts from the /Library/Fonts directory to another directory on the...
29 Dec, 2014
document Cannot Perform Functions with the Helix ALM SDK
Problem The following error is returned when you perform a request, such as getTestCase, using the Helix ALM SDK: 'You do not have sufficient security clearance to perform this function.' Cause A license is not assigned to the SOAP user or there is a problem with the logon...
27 Apr, 2017
document Shrinking the SQL Server Transaction Log Size
The SQL Server transaction log for a Helix ALM, Helix ALM License Server, or Surround SCM database may become very large, which can cause disk space issues on the database server. You can use the SQL Server DBCC SHRINKFILE command to reduce the log file size. Back up the database. ...
25 Apr, 2017
document Support for Database Triggers
Perforce does not support the use of triggers for any product that stores data in an RDBMS database. Database triggers may cause database issues and crashes, specifically when a trigger updates a table that no longer exists or tries to update data in another table within the database. ...
27 Apr, 2017
document TestTrack Installation Causes Windows Reboot Loop
Problem Windows tries to start the TestTrack service and encounters an error. Windows reboots itself in an attempt to restart the service. It is possible to get into this reboot loop due to installation problems with any Windows service. Solution You need to disable the TestTrack...
31 Dec, 2014
document Changing the Helix ALM Server to a Service
On Windows, we recommend installing the Helix ALM Server as a service. A service is a program that automatically starts when the computer starts and automatically stops when the computer is shut down. To change the Helix ALM Server to a service: Choose Start > Run to open...
11 May, 2017

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