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Helix ALM (formerly TestTrack)
document Helix ALM Windows File Attachment Upload Error
Problem The following error is returned when a saving an item that uploads a new attachment when using Helix ALM on Windows: 'A communication error occurred during the transaction. Socket error caused incomplete request from []: File Transfer Error.' Cause This...
30 May, 2017
document Using Server Parameters in Helix ALM RSS Feeds
If your web server is configured to allow access to multiple Helix ALM Servers from a single CGI, you can specify the server to connect to in URLs for RSS feeds. If you do not specify a server, the URL connects to the default server configured on the web server. SERVERADDR and SERVERPORT...
02 Jun, 2017
document Changing Application Fonts on Unix
Note: The following information only applies to Seapine License Server, Surround SCM, and TestTrack 2015.1 and earlier. If you are running Seapine License Server, Surround SCM, or TestTrack clients on Unix, you can change the default font. This change affects all Qt applications that you...
14 Jun, 2017
document Helix ALM SMTP Send Mail Error #553
Problem The SMTP server returns a “malformed address” error. Cause The SMTP server expects email address to be in the format of This error occurs if the name specified in the user account is in MAPI format (TestTrack 2011.1 and earlier only) or if you add multiple...
26 Apr, 2017
document TestTrack Linux Server glibc _res Error
Problem Starting the TestTrack Server on Linux with Red Hat 9 returns a glibc _res error. Cause Red Hat 9 has a known defect causing this error. The errata update is available from Red Hat’s web site at: This is not a TestTrack...
31 Dec, 2014
document Distributed Databases Cause Problems with TestTrack Data Files
Problem If you use the TestTrack native database format, distributed databases on your network can become corrupt. Cause When the computer running the TestTrack Server shuts down it does not close the TestTrack database correctly. For example: A TestTrack native database resides...
05 Jan, 2015
document NT 2140 Error Returned When the Helix ALM Server Starts
Problem NT error 2140 is returned when starting the Helix ALM Server as a service. The server is attempting to start on the same port as another application. Only one application can use a port at a time. Cause #1 The Helix ALM port setting was changed to use port 80, but the web...
30 May, 2017
document Changing the Helix ALM Server Address
If the Helix ALM Server address changes, the following error is returned when users try to connect: 'Cannot connect to Helix ALM Server. Either the server is down or the connection parameters are invalid.' Use the Helix ALM Registry Utility to update the server address. Start the...
01 Jun, 2017
document Adding Sample Projects to the TestTrack Server
If you want to add a sample project to your TestTrack Server, you need to add the project files to the server, add the project to the projects list, and provide access to users who need to use the sample project. Unzip the sample project into the TTDbs directory in the TestTrack application...
30 Sep, 2015
document Overriding the Helix ALM Workflow
In Helix ALM, you can override the workflow to move an item to its resulting state under certain conditions. For example, if the multi-user assignment rule is set to Wait for all assigned users to respond then use the state with the highest priority, an administrator may need to override the...
02 Jun, 2017

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