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Helix ALM (formerly TestTrack)
 
document Helix ALM Linux Configuration File Variable Values
This article includes definitions of all variables used with Helix ALM on Linux. The ttstudio.conf file is installed in the /etc directory. The install.pl script initially sets the required variable values. These definitions will help if you are manually installing or configuring Helix ALM. ...
26 Apr, 2017
document User Notifications Not Sent for Unassigned Items
Helix ALM user notifications are sent after workflow events are processed. If an event entered on an item clears the current assignment and the notification is configured to send email only when the item is assigned to the user, the notification is never sent. Specifically, this occurs if: ...
02 Jun, 2017
document Helix ALM Client System Requirements
Following are the minimum Helix ALM Client system requirements. See Supported Web Browsers for browsers that Helix ALM web clients are compatible with. Windows Server 2003, Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac 10.9 - 10.12* Intel-based...
01 Jun, 2017
document Helix ALM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Helix ALM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of records and...
11 Jul, 2017
document Helix ALM Web Clients Return a 404-Page Not Found Error
Problem A '404 – Page Not Found' error is returned when you try to log in to Helix ALM web clients. Cause To complete the login, Helix ALM needs to access the CGI directory and executable. This error usually occurs for one of the following reasons: The directory and...
13 Jun, 2017
document Unicode Characters Not Displayed Correctly in Helix ALM Web Clients
Problem Unicode characters are not displayed correctly in Helix ALM web clients. Cause TestTrack requires UTF-8 encoding for Unicode characters. If you use an Apache web server, the default character set may use a different encoding value. Solution Set the default character set...
31 May, 2017
document Helix ALM RDBMS Support
Helix ALM projects and the server database can be stored in Helix ALM native (SQLite) or another Relational Database Management System (RDBMS) format. Following are the supported platforms, database vendors, and versions for the current version of Helix ALM. Refer to 'Setting Up RDBMS...
12 Jun, 2017
document SMTP Send Mail Error: 5.5.4 Invalid Address
Problem The SMTP server returns the following error about email sent from Helix ALM products: 'The SMTP host’s reply to the MAIL command was 501, but it was expected to be 250. The reply text was “5.5.4 Invalid Address”.' Cause The email address may include Unicode characters....
26 Jun, 2017
document Helix ALM ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM versions. Note: Starting with the 2017.1 releases, TestTrack was renamed Helix ALM. 2017.1 - Projects | Server 2016.1 - Projects | Server 2016.0 2015.1 2015.0 2014.1 2014.0 2013.1 ...
25 Jul, 2017
document Enabling Remote Connections on PostgreSQL Servers
Helix ALM products may require enabling remote connections on PostgreSQL Servers to work correctly. Following are a few scenarios that require enabling remote connections in PostgreSQL. Helix ALM Data Warehouse A ‘Could not get JDBC Connection’ error is returned when importing from...
25 Apr, 2017

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