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Helix ALM (formerly TestTrack)
document Helix ALM Linux Configuration File Variable Values
This article includes definitions of all variables used with Helix ALM on Linux. The ttstudio.conf file is installed in the /etc directory. The script initially sets the required variable values. These definitions will help if you are manually installing or configuring Helix ALM. ...
26 Apr, 2017
document User Notifications Are Not Sent for Unassigned Records
TestTrack user notifications are sent after workflow events are processed. If an event entered on a record clears the current assignment and the notification is configured to send email only when the record is assigned to the user, the notification is never sent. Specifically, this occurs...
23 Dec, 2014
document TestTrack ODBC Outer Joins Support
The Seapine ODBC driver supports outer joins but it requires a particular syntax. Following are examples of the syntax that the CodeBase ODBC driver is expecting: Note: The TestTrack ODBC driver is only supported with TestTrack 2011.1.3 and earlier. ojshorthand ::= { OJ oj } ...
30 Dec, 2014
document Helix ALM Client System Requirements
Following are the minimum Helix ALM Client system requirements. See Supported Web Browsers for browsers that Helix ALM web clients are compatible with. Windows Server 2003, Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac 10.9 - 10.12* Intel-based...
24 Apr, 2017
document Helix ALM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Helix ALM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of records and...
25 Apr, 2017
document Helix ALM Type Mismatch ODBC Error
Problem When querying in a Microsoft Access database that links to a Helix ALM project with custom fields, the following error is returned: 'Type mismatch in expression' Cause The CUSTMVAL.CUSTVALUE is a pop-up custom field and was not converted to an integer prior to comparing...
26 Apr, 2017
document Helix ALM Web Clients Return a 404-Page Not Found Error
Problem A '404 – Page Not Found' error is returned when you try to log in to Helix ALM web clients. Cause To complete the login, Helix ALM needs to access the CGI directory and executable. This error usually occurs for one of the following reasons: The directory and...
25 Apr, 2017
document Unicode Characters Not Displayed Correctly in Helix ALM Web Clients
Problem Unicode characters are not displayed correctly in Helix ALM web clients. Cause TestTrack requires UTF-8 encoding for Unicode characters. If you use Apache for your web server, the default character set may use a different encoding value. Solution Set the default character...
26 Apr, 2017
document TestTrack RDBMS Support
Note: The following information applies to the current version of the TestTrack. If you use an older version, see TestTrack 7.5-2008 and License Server 3.1-2008 RDBMS Support. TestTrack projects and the server database can be stored in TestTrack native (SQLite) or another Relational...
04 Jan, 2017
document SMTP Send Mail Error: 5.5.4 Invalid Address
Problem The SMTP server returns the following error: The SMTP host’s reply to the MAIL command was 501, but it was expected to be 250. The reply text was “5.5.4 Invalid Address”. Cause The email address may include Unicode characters. SMTP does not support non-ASCII characters...
31 Dec, 2014

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