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Helix ALM (formerly TestTrack)
 
document Helix ALM Linux Configuration File Variable Values
This article includes definitions of all variables used with Helix ALM on Linux. The ttstudio.conf file is installed in the /etc directory. The install.pl script initially sets the required variable values. These definitions will help if you are manually installing or configuring Helix ALM. ...
26 Apr, 2017
document User Notifications Are Not Sent for Unassigned Records
Helix ALM user notifications are sent after workflow events are processed. If an event entered on a record clears the current assignment and the notification is configured to send email only when the record is assigned to the user, the notification is never sent. Specifically, this occurs...
27 Apr, 2017
document Helix ALM Client System Requirements
Following are the minimum Helix ALM Client system requirements. See Supported Web Browsers for browsers that Helix ALM web clients are compatible with. Windows Server 2003, Vista, Server 2008, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac 10.9 - 10.12* Intel-based...
03 May, 2017
document Helix ALM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Helix ALM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of records and...
03 May, 2017
document Helix ALM Type Mismatch ODBC Error
Problem When querying in a Microsoft Access database that links to a Helix ALM project with custom fields, the following error is returned: 'Type mismatch in expression' Cause The CUSTMVAL.CUSTVALUE is a pop-up custom field and was not converted to an integer prior to comparing...
26 Apr, 2017
document Helix ALM Web Clients Return a 404-Page Not Found Error
Problem A '404 – Page Not Found' error is returned when you try to log in to Helix ALM web clients. Cause To complete the login, Helix ALM needs to access the CGI directory and executable. This error usually occurs for one of the following reasons: The directory and...
25 Apr, 2017
document Unicode Characters Not Displayed Correctly in Helix ALM Web Clients
Problem Unicode characters are not displayed correctly in Helix ALM web clients. Cause TestTrack requires UTF-8 encoding for Unicode characters. If you use Apache for your web server, the default character set may use a different encoding value. Solution Set the default character...
26 Apr, 2017
document Helix ALM RDBMS Support
Note: The following information applies to the current version of Helix ALM. If you use an older TestTrack version, see TestTrack 7.5-2008 and License Server 3.1-2008 RDBMS Support. Helix ALM projects and the server database can be stored in Helix ALM native (SQLite) or another Relational...
28 Apr, 2017
document SMTP Send Mail Error: 5.5.4 Invalid Address
Problem The SMTP server returns the following error: The SMTP host’s reply to the MAIL command was 501, but it was expected to be 250. The reply text was “5.5.4 Invalid Address”. Cause The email address may include Unicode characters. SMTP does not support non-ASCII characters...
31 Dec, 2014
document Running Executables from TestTrack Triggers and Escalation Rules
Triggers and escalation rules can run a script or compiled program when a rule passes. Triggers that run when records are saved can run server scripts that perform additional checks. Triggers and escalation rules that run after records are saved can run server scripts that perform additional...
23 Dec, 2014

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