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Surround SCM
document Viewing Image File Differences
You can diff image files to compare differences between file versions. Select the file. Choose Activities > Differences. Select a Second File option. Click Advanced to select a branched file or historic file version. Click Differences. The Image Comparison viewer opens. ...
23 Dec, 2014
document Retrieving Global Users in Surround SCM
Problem You added global users to the Helix ALM License Server, but the users cannot log in to Surround SCM. Cause Users added to the license server are not automatically added to Surround SCM. Solution Retrieve the global users in Surround SCM. Make sure retrieved users are...
11 May, 2017
document Saving Workflow Event Times from Surround SCM in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later integrated with Surround SCM 5.0.3 and earlier. TestTrack 2008 includes the time in the Date field in workflow event dialog boxes, such as Fix. If you enter an event from Surround SCM 5.0.3 and earlier, the time is not displayed...
23 Dec, 2014
document Archive Error 9028 When Checking In Files to Surround SCM on Windows
Problem The following error is returned when checking in files to Surround SCM on Windows Server 2003 or later. 'Archive error code: -9028' Cause NTFS file systems use the 8.3 naming convention to create short names for long file names and paths that contain spaces or more than eight...
16 Sep, 2015
document Automatic Client Upgrades Fail from the Surround SCM 2010.1.0 Mac Client
Automatic client upgrades are not available from the Surround SCM 2010.1.0 Mac OS X Client. An ‘Unable to set file permissions’ error is returned if you click ‘Upgrade now’ when you are prompted to upgrade the client. Automatic upgrades will be available for the Mac Client in future...
23 Dec, 2014
document Cannot Upgrade or Create Oracle Databases after Upgrading Surround SCM
Note: This information only applies to Surround SCM 2011 and later using an Oracle database. Problem After upgrading Surround SCM, you cannot upgrade or create Oracle databases. The following error is displayed in the SCMStartup.log file: 'ORA-01031: Insufficient...
22 Dec, 2014
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017
document Email Server Connections Fail When STARTTLS Protocol Used and AVG Installed
Problem The following error is returned when testing connections to email servers configured in Helix ALM or Surround SCM on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 May, 2017
document Cannot View Surround SCM Repository History
Problem When viewing Surround SCM repository history, the following error is returned: ‘Error getting history: Record not found; the selected item may not exist.’ This problem may also occur as an exception when collecting VCS repository changes from the Surround SCM TeamCity...
22 Dec, 2014
document History Details Not Available After Upgrading Surround SCM
Note: This information only applies to Surround SCM 2011 and later using a SQL Server database. Problem History details are not available when viewing file or repository history in Surround SCM. A 'Record not found' error may also be displayed. Cause The SQL Server user account used...
23 May, 2017

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