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Surround SCM
document Changing Application Fonts on Unix Platforms
If you are running Helix ALM clients, including Surround SCM, or the Helix ALM License Server Admin Utility on a Unix platform, you can change the default font. Remember, this change affects all Qt applications that you run. Qt includes a utility, qtconfig, that can be used to set the default...
25 Apr, 2017
document Converting Surround SCM Databases from PostgreSQL to SQL Server
To move the Surround SCM Server database and mainline branch databases from PostgreSQL to SQL Server (ODBC), complete the following steps: Back up the PostgreSQL database. Create empty databases for the Surround SCM Server database and mainline branches in SQL Server. Convert the...
22 Dec, 2014
document Email is not Sent if the STARTTLS 1.0 Protocol is Used
Problem Email is not sent from Surround SCM or TestTrack and the following error is displayed in the mail queue: ‘Sending email via SMTP failed due to a send error. The SMTP host’s reply code to the MAIL command was 550, but it was expected to be 250. The reply text was “5.7.1 Client...
23 Dec, 2014
document Enabling and Customizing PostgreSQL Logging
If you use PostgreSQL Surround SCM databases, you may want to enable logging on the PostgreSQL server. Logging is enabled on Windows by default, but not on Linux. To enable PostgreSQL logging on Linux: Open the postgresql.conf file in the PostgreSQL data directory. The default directory...
30 Sep, 2015
document Surround SCM Server Does Not Start Due to Memory Issues
Note: This information only applies to Surround SCM 2009 and later. Problem The Surround SCM Server does not start and the server log contains memory errors or unhandled exceptions. Cause The Surround SCM Server computer does not have enough memory to cache branches during server...
23 Dec, 2014
document Microsoft Project Files Are Not Added to Surround SCM
Note: This information only applies to Surround SCM 2009.0.2 and earlier. Problem Files are not added to Surround SCM from Microsoft Project. Cause The 'Hide extensions for known file types' option is selected in the Windows folder options. This causes Project to send filenames to...
23 Dec, 2014
document Server Applications Do Not Run After Upgrading to Windows Vista
Problem The following server applications do not run correctly after upgrading to Windows Vista: Seapine License Server 4.1.1 and earlier Surround SCM Server 5.0.4 and earlier TestTrack Server 7.6.3 and earlier TestTrack Registry Utility Note: This issue only occurs with...
23 Dec, 2014
document Simplifying a WebDAV Directory URL
Note: The following information only applies to Surround SCM 2016.0 and earlier. If you use an Apache web server, you can simplify the URL for accessing Surround SCM files via WebDAV and hide the CGI location. Open the Apache configuration file. The file name is usually...
12 Aug, 2016
document WebDAV Cannot Access Surround SCM Branches with Slashes
Note: The following information only applies to Surround SCM 2016.0 and earlier. Problem WebDAV cannot access Surround SCM branches with slash characters (/) in the branch name. Cause The branch name is used in the URL to access the WebDAV directory. Surround SCM cannot...
12 Aug, 2016
document Changing or Converting a PostgreSQL Database to SQL Server Fails on Windows 2000
Problem Changing or converting a PostgreSQL database to a SQL Server database from a Surround SCM Server on Windows 2000 fails. An error similar to the following is written to the Surround SCM startup log: '10/09/08 17:11:14 CSCMServerRDBMS::AddDbRepository failed because [Microsoft][ODBC...
23 Dec, 2014

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