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document Surround SCM Server Does Not Start Due to Memory Issues
Note: This information only applies to Surround SCM 2009 and later. Problem The Surround SCM Server does not start and the server log contains memory errors or unhandled exceptions. Cause The Surround SCM Server computer does not have enough memory to cache branches during server...
12 May, 2017
document Microsoft Project Files Are Not Added to Surround SCM
Note: This information only applies to Surround SCM 2009.0.2 and earlier. Problem Files are not added to Surround SCM from Microsoft Project. Cause The 'Hide extensions for known file types' option is selected in the Windows folder options. This causes Project to send filenames to...
23 Dec, 2014
document Changing or Converting a PostgreSQL Database to SQL Server Fails on Windows 2000
Problem Changing or converting a PostgreSQL database to a SQL Server database from a Surround SCM Server on Windows 2000 fails. An error similar to the following is written to the Surround SCM startup log: '10/09/08 17:11:14 CSCMServerRDBMS::AddDbRepository failed because [Microsoft][ODBC...
23 Dec, 2014
document Moving Surround SCM and SQL Server Databases Between Computers
This article explains how to move Surround SCM and SQL Server databases from one computer to another. Ask your DBA for help with backing up, creating, and restoring SQL Server databases. Back up the source SQL Server databases Create a backup of the Surround SCM Server database and...
23 May, 2017
document Text Fields Cannot Be Edited on Linux
Problem Text fields become randomly disabled when using the Helix ALM License Server Admin Utility or Surround SCM on Linux. Cause When SuSE 9.3's SKIM program is loaded, it interacts negatively with these products. SKIM (SCIM for KDE) is an input method framework for Unicode and...
09 May, 2017
document Truncated Filenames Cause Surround SCM Get Errors
Problem Truncated filenames cause unexpected results when getting files in Surround SCM from the same repository in the same mainline branch. For example, a file named seapinesoftware.txt was created on Windows. Windows automatically created a SEAPIN~1.txt file to support older operating...
30 Apr, 2015
document Image Transparency Not Preserved When Pasting from the Clipboard
Problem When you copy an image from Surround SCM’s internal image viewer to the clipboard, and then paste it into another application, the transparent background changes to black or white. Cause Transparency is supported by some file formats, such as PNG. The clipboard stores images...
24 May, 2017
document Cannot Load the Surround SCM Java API Library on Linux
Problem An exception occurs and the following error is returned when using the Surround SCM Java API on Linux to run the SSCMAPI.connect action: 'The sscmapi2010 library cannot be loaded. Copy the library into the library search path and then try again.’ Cause The Surround SCM .jar...
22 Dec, 2014
document Changing the Schema Used to Create Tables in SQL Server
Note: This information only applies to Surround SCM 2010.0.1 and later. To create Surround SCM tables in a SQL Server database, the database user must have the dbo schema. Use the following steps to create and use a schema other than dbo. Replace references to SchemaUser and SchemaName with...
23 May, 2017
document GCC Library Not Found on Linux
If you an error message similar to the following is displayed after attempting to start the Surround SCM Server, a required libgcc file may be missing or outdated on your Linux distribution: ‘libgcc_s-3.3.0’ not found (required by /usr/lib/Seapine/libstdc++.so.5) Refer to your Linux...
23 May, 2017

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