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Surround SCM
document Cannot Load the Surround SCM Java API Library on Linux
Problem An exception occurs and the following error is returned when using the Surround SCM Java API on Linux to run the SSCMAPI.connect action: 'The sscmapi2010 library cannot be loaded. Copy the library into the library search path and then try again.’ Cause The Surround SCM .jar...
22 Dec, 2014
document Changing the Schema Used to Create Tables in SQL Server
Note: This information only applies to Surround SCM 2010.0.1 and later. To create Surround SCM tables in a SQL Server database, the database user must have the dbo schema. Use the following steps to create and use a schema other than dbo. Replace references to SchemaUser and SchemaName with...
23 May, 2017
document GCC Library Not Found on Linux
If you an error message similar to the following is displayed after attempting to start the Surround SCM Server, a required libgcc file may be missing or outdated on your Linux distribution: ‘libgcc_s-3.3.0’ not found (required by /usr/lib/Seapine/ Refer to your Linux...
06 Jun, 2017
document Viewing Image File Differences
You can diff image files to compare differences between file versions. Select the file. Choose Activities > Differences. Select a Second File option. Click Advanced to select a branched file or historic file version. Click Differences. The Image Comparison viewer opens. ...
23 Dec, 2014
document Global Users Cannot Log In to Surround SCM
Problem You added global users to the Helix ALM License Server, but the users cannot log in to Surround SCM. Cause Users added to the license server are not automatically added to Surround SCM. Solution Retrieve the global users in Surround SCM. Make sure retrieved users are...
06 Jun, 2017
document Saving Workflow Event Times from Surround SCM in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later integrated with Surround SCM 5.0.3 and earlier. TestTrack 2008 includes the time in the Date field in workflow event dialog boxes, such as Fix. If you enter an event from Surround SCM 5.0.3 and earlier, the time is not displayed...
23 Dec, 2014
document Archive Error 9028 When Checking In Files to Surround SCM on Windows
Problem The following error is returned when checking in files to Surround SCM on Windows Server 2003 or later. 'Archive error code: -9028' Cause NTFS file systems use the 8.3 naming convention to create short names for long file names and paths that contain spaces or more than eight...
07 Jun, 2017
document Cannot Upgrade or Create Oracle Databases After Upgrading Surround SCM
Note: This information only applies to Surround SCM using an Oracle database. Problem After upgrading Surround SCM, you cannot upgrade or create Oracle databases. The following error is displayed in the SCMStartup.log file: 'ORA-01031: Insufficient Privileges' Cause The Surround...
06 Jun, 2017
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017
document Email Server Connections Fail When STARTTLS Protocol Used and AVG Installed
Problem The following error is returned when testing connections to email servers configured in Helix ALM or Surround SCM on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 May, 2017

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