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Surround SCM
document Surround SCM Server Cannot Find the Server Database
Problem The Surround SCM Server cannot find the server database. Cause The server database connection settings may be incorrect or network or firewall configurations may prevent the server from connecting to the database. Solution Start the Surround SCM Server and RDBMS server...
06 Jun, 2017
document Changing Application Fonts on Unix
Note: The following information only applies to Seapine License Server, Surround SCM, and TestTrack 2015.1 and earlier. If you are running Seapine License Server, Surround SCM, or TestTrack clients on Unix, you can change the default font. This change affects all Qt applications that you...
14 Jun, 2017
document Converting Surround SCM Databases from PostgreSQL to SQL Server
To move the Surround SCM Server database and mainline branch databases from PostgreSQL to SQL Server (ODBC), complete the following steps: Back up the PostgreSQL database. Create empty databases for the Surround SCM Server database and mainline branches in SQL Server. Convert the...
07 Jun, 2017
document Email Not Sent if STARTTLS 1.0 Protocol Used
Problem Email is not sent from Helix ALM or Surround SCM and the following error is displayed in the mail queue: ‘Sending email via SMTP failed due to a send error. The SMTP host’s reply code to the MAIL command was 550, but it was expected to be 250. The reply text was “5.7.1 Client...
23 May, 2017
document Enabling and Customizing PostgreSQL Logging for Surround SCM
If you use PostgreSQL Surround SCM databases, you may want to enable logging on the PostgreSQL server. Logging is enabled on Windows by default, but not on Linux. To enable PostgreSQL logging on Linux: Open the postgresql.conf file in the PostgreSQL data directory. The default directory...
06 Jun, 2017
document Surround SCM Server Does Not Start Due to Memory Issues
Problem The Surround SCM Server does not start and the server log contains memory errors or unhandled exceptions. Cause The Surround SCM Server computer does not have enough memory to cache branches during server start up. Mainline branches are always cached when the Surround SCM...
06 Jun, 2017
document Moving Surround SCM and SQL Server Databases Between Computers
This article explains how to move Surround SCM and SQL Server databases from one computer to another. Ask your DBA for help with backing up, creating, and restoring SQL Server databases. Back up the source SQL Server databases Create a backup of the Surround SCM Server database and...
23 May, 2017
document Cannot Edit Text Fields on Linux
Problem Text fields become randomly disabled when using the Helix ALM License Server Admin Utility or Surround SCM on Linux. Cause When SuSE 9.3's SKIM program is loaded, it interacts negatively with these products. SKIM (SCIM for KDE) is an input method framework for Unicode and...
30 May, 2017
document Truncated Filenames Cause Surround SCM Get Errors
Problem Truncated filenames cause unexpected results when getting files in Surround SCM from the same repository in the same mainline branch. For example, a file named perforcesoftware.txt was created on Windows. Windows automatically created a PERFOR~1.txt file to support older operating...
06 Jun, 2017
document Image Transparency Not Preserved When Pasting from the Clipboard
Problem When you copy an image from Surround SCM’s internal image viewer to the clipboard, and then paste it into another application, the transparent background changes to black or white. Cause Transparency is supported by some file formats, such as PNG. The clipboard stores images...
24 May, 2017

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