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Surround SCM
document Encoding Undefined UTF-16 Not Available Guiffy Error
Problem When Surround SCM starts Guiffy to compare a Unicode (UTF-16) file, the following error is returned: 'Encoding Undefined UTF-16 not available' Cause A Surround SCM Server setting is set to an invalid value. Solution In Surround SCM, choose Tools > Administration...
12 May, 2017
document Sun Java 1.6 and Surround SCM
There are known problems with Sun JRE and JVM v. 1.6 causing Surround SCM to crash on Linux distributions. If you encounter any problems with Sun Java 1.6 and Surround SCM, we recommend you make one of the following changes and restart the Surround SCM Client: Change the...
23 Dec, 2014
document Using Labels with Shared Files - Surround SCM 2008 and Earlier
Note: This information only applies to Surround SCM 2008.x and earlier. If you use labels with shared files in Surround SCM 2008 and earlier, and you break the share, you may encounter situations where labels either appear on files where you do not expect them or unexpectedly disappear from...
30 Apr, 2015
document Unicode Characters Not Displayed Correctly in Surround SCM Email Notifications
Note: The following information only applies to Surround SCM 2011.1 and earlier. Problem Unicode characters are not displayed correctly in Surround SCM email notifications. Cause The MAPI protocol does not support the Unicode character set. If the Surround SCM Server is configured to...
30 Apr, 2015
document Surround SCM 9025/9404 Error
Note: This information only applies to Surround SCM 5.0.x and earlier. Problem A 9025/9404 error occurs when you check in or add a file larger than 2 GB to Surround SCM. This error also occurs if you check in a file with an accumulated total of delta information larger than 2 GB. Delta...
05 May, 2015
document Opening Working Directories in the File Manager
Note: This article only applies to Surround SCM 2008.1 and later. You can right-click a file or repository in the Source Tree view in the Surround SCM Client and open the associated working directory. This can help save time locating files on the local computer. The directory automatically...
23 Dec, 2014
document Shrinking the SQL Server Transaction Log Size
The SQL Server transaction log for a Helix ALM, Helix ALM License Server, or Surround SCM database may become very large, which can cause disk space issues on the database server. You can use the SQL Server DBCC SHRINKFILE command to reduce the log file size. Back up the database. ...
25 Apr, 2017
document Registering the Surround SCM SSCM Protocol
Surround SCM uses the SSCM protocol to provide hyperlink access to branches, repositories, and files. Surround SCM addresses begin with the sscm:// prefix. For example, sscm:// The SSCM protocol must be registered so that applications associate...
12 May, 2017
document Surround SCM Files Not Updated After Check In
There are a few scenarios when version numbers do not change when checking in files to Surround SCM, which indicates the files are not updated. Surround SCM uses the modified timestamp to determine if files should be updated during check in. If the timestamp is the same as when the file was...
22 Dec, 2014
document Differences Between Shadow Folders and Triggers
A shadow folder contains a reference copy of the current files in a repository. Files are automatically updated when changes are checked in. Use shadow folders to provide read-only access to non-Surround SCM users or to provide a central location to build releases from. Many web developers use...
23 Dec, 2014

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