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Surround SCM
document Oracle Native RDBMS Connection Not Open Error
Problem Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error. Cause The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle...
30 May, 2017
document Moving Surround SCM and PostgreSQL Servers Between Computers
This article explains how to move Surround SCM and PostgreSQL databases from one server computer to another using the pgAdmin III tool. pgAdmin is automatically installed with PostgreSQL on Windows. If you use Mac or Linux, download pgAdmin after installing PostgreSQL. Back up the source...
07 Jun, 2017
document Surround SCM ERDs
Following are the Entity Relationship Diagrams (ERDs) for Surround SCM versions. 2016.1 2016.0 2015.1 2015.0 2014.1 2014.0 2013.2 2013.1 2013.0 2012.1 2012.0 2011.1 2011.0 2010.1 2010.0
06 Oct, 2016
document Troubleshooting Surround SCM Server Find Problems
This article can help you troubleshoot issues you may experience when you click Find on the Setup Server Connections dialog box to find Surround SCM Servers running on your network. Problem The list of available Surround SCM Servers does not include the server you want to connect...
11 May, 2017
document Persistent and Non-Persistent Connections in Helix ALM and Surround SCM
Helix ALM Users logged in to Helix ALM maintain a persistent connection to the Helix ALM Server, which means they stay connected to the server until they log out. Changes made to the server that cause it to go offline while users are logged in, such as upgrades, will cause those users to lose...
02 May, 2017
document Qt LGPL Source Code Archives
Helix ALM, Helix ALM License Server, and Surround SCM are built using Qt libraries. These products use Qt libraries covered by version 2.1 of the GNU Lesser General Public License (LGPL). The following source code archives are provided in compliance with the LGPL. Note: Starting with...
08 Jun, 2017
document Cannot Restart Server on Linux
Problem After stopping the following server applications on some Linux distributions, you cannot restart the them: Helix ALM License Server Helix ALM Server Surround SCM Proxy Server Surround SCM Server Cause The semaphore used to store the product ID process was...
11 May, 2017
document Checking for Missing System Libraries on Linux
After installing Helix ALM, Helix ALM License Server, or Surround SCM on Linux, check for missing system libraries before running the applications to make sure they work correctly. To see which libraries are missing, use the ldd <path to binary> command. For example, enter...
04 May, 2017
document Binary File Storage in Surround SCM
In addition to text files, binary files, which include sound and image files, can also be added and versioned using Surround SCM. Other source control tools store a full copy of each version of a binary file in the database. Because binary files can be very large, these redundant files can quickly...
30 Apr, 2015
document Surround SCM File Status Icons
Surround SCM displays an icon next to each file to indicate the file's current status. The following table shows all of the possible icons and their corresponding status. Icon Status   File is not currently checked out, shared,...
23 Dec, 2014

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