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Surround SCM
document History Details Are Not Available After Upgrading Surround SCM
Note: This information only applies to Surround SCM 2011 and later using a SQL Server database. Problem History details are not available when viewing file or repository history in Surround SCM. A 'Record not found' error message may also be displayed. Cause The SQL Server user...
22 Dec, 2014
document The Surround SCM Upgrade Legacy Labels Command is not Available
Problem After upgrading from Surround SCM 2008, the Upgrade Legacy Labels command is disabled on the Tools > Administration menu in the Surround SCM Client. Cause The Manage Labels security command controls access to upgrade legacy labels and the command is not enabled for your...
22 Dec, 2014
document TestTrack Items Are Not Displayed When Attaching Source Code Files
Problem Defects, test cases, or requirements are not displayed in the TestTrack Browser dialog box in Surround SCM when you attempt to attach source code files to TestTrack items. Cause Security permissions to edit TestTrack items are required to attach source code files. If you do not...
23 Dec, 2014
document Surround SCM Files Retrieved to Encrypted Folders Are Not Encrypted
Problem After getting files from Surround SCM to an encrypted Windows folder, the local files are not encrypted. Cause Surround SCM retrieves files to a temporary directory before transferring them to the specified local directory. If the local and temporary directories are on the same...
22 Dec, 2014
document Surround SCM or Seapine ALM Data Warehouse Cannot Retrieve TestTrack Data or Displays Incorrect TestTrack Data
Problem Surround SCM and Seapine ALM Data Warehouse cannot retrieve TestTrack data or displays incorrect TestTrack data. For example, in Surround SCM, users may see items from the wrong TestTrack project. In ALM Data Warehouse, users may not be able to log in, TestTrack projects may not be...
26 Mar, 2015
document Users Cannot Log In After Upgrading
Problem After upgrading Surround SCM or TestTrack, the following error is returned when users log in: ‘You have not been assigned a Surround SCM license. You cannot log in.’ -or- ‘You have not been assigned a TestTrack license. You cannot log in.’ Cause The user does...
23 Dec, 2014
document Surround SCM Crashes on Ubuntu 11.04
Problem The Surround SCM Client crashes on 64-bit Ubuntu 11.04. Cause 64-bit Ubuntu does not correctly load some ia-32 library dependencies required by the 32-bit Surround SCM Client. Refer to Ubuntu bug report 781870 for more information. Solution Use the following command to set...
22 Dec, 2014
document Seapine Suite License Users Cannot Access Surround SCM
Problem Surround SCM users assigned Seapine Suite licenses cannot log in after upgrading to Surround 2013.0 or later. Cause Surround SCM 2013.0 and later was removed from Seapine Suite licenses. Solution Administrators need to manually assign a Surround SCM license to users.
23 Dec, 2014
document Cannot Open Containing Folder from Surround SCM
Problem On Windows 7, right-clicking a file or repository in the Surround SCM and choosing Open Containing Folder does not open the working directory. Cause Antivirus software installed on the computer may have security features enabled that prevent Surround SCM from opening the...
22 Dec, 2014
document Changing Temporary Directory Mounting on Fedora
Fedora 18 and later uses tmpfs to mount /tmp, which sets the directory used for Surround SCM and TestTrack temporary files in the system memory. This directory mounting may cause problems when working with file attachments or reports in Seapine applications. To change the /tmp mounting, run...
23 Dec, 2014

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