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Surround SCM
document Retrieving Global Users in Surround SCM
Problem Global users were added to the Seapine License Server, but the users cannot log in to Surround SCM. Cause Users added to the license server are not automatically added to Surround SCM. Solution Retrieve the global users to Surround SCM. Log in to Surround SCM as an...
22 Dec, 2014
document Saving Workflow Event Times from Surround SCM in TestTrack 2008 and Later
Note: This information only applies to TestTrack 2008 and later integrated with Surround SCM 5.0.3 and earlier. TestTrack 2008 includes the time in the Date field in workflow event dialog boxes, such as Fix. If you enter an event from Surround SCM 5.0.3 and earlier, the time is not displayed...
23 Dec, 2014
document Archive Error 9028 When Checking In Files to Surround SCM on Windows
Problem The following error is returned when checking in files to Surround SCM on Windows Server 2003 or later. 'Archive error code: -9028' Cause NTFS file systems use the 8.3 naming convention to create short names for long file names and paths that contain spaces or more than eight...
16 Sep, 2015
document Automatic Client Upgrades Fail from the Surround SCM 2010.1.0 Mac Client
Automatic client upgrades are not available from the Surround SCM 2010.1.0 Mac OS X Client. An ‘Unable to set file permissions’ error is returned if you click ‘Upgrade now’ when you are prompted to upgrade the client. Automatic upgrades will be available for the Mac Client in future...
23 Dec, 2014
document Cannot Upgrade or Create Oracle Databases after Upgrading Surround SCM
Note: This information only applies to Surround SCM 2011 and later using an Oracle database. Problem After upgrading Surround SCM, you cannot upgrade or create Oracle databases. The following error is displayed in the SCMStartup.log file: 'ORA-01031: Insufficient...
22 Dec, 2014
document Cannot Connect to Oracle Databases on Linux Because the Qt OCI Driver is Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
23 Dec, 2014
document International Character Issues in Surround SCM on Mandrake
When you use Surround SCM on Mandrake international characters may be displayed as question marks if the language is not set up correctly. To fix this problem perform the following steps when you reinstall or upgrade. Select English when you are prompted for the language to use. ...
30 Apr, 2015
document Display Corruption Issues on Fedora 12
Surround SCM and TestTrack windows and dialog boxes may be distorted on Fedora 12. This is caused by a known display driver bug in Fedora. See the Red Hat bug report.
22 Dec, 2014
document Email Server Connections Fail When the STARTTLS Protocol is Used and AVG is Installed
Problem The following error is returned when testing connections to email servers configured in Surround SCM or TestTrack on Windows: ‘Unable to establish the socket connection to port 995 on host. Please verify the host IP address is correct. Unable to create local socket resource....
23 Dec, 2014
document Cannot View Surround SCM Repository History
Problem When viewing Surround SCM repository history, the following error is returned: ‘Error getting history: Record not found; the selected item may not exist.’ This problem may also occur as an exception when collecting VCS repository changes from the Surround SCM TeamCity...
22 Dec, 2014

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