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Surround SCM
document Surround SCM Upgrade Legacy Labels Command Not Available
Problem After upgrading from Surround SCM 2008, the Upgrade Legacy Labels command is disabled on the Tools > Administration menu in the Surround SCM Client. Cause The Manage Labels security command controls access to upgrade legacy labels and the command is not enabled for your...
23 May, 2017
document Helix ALM Items Not Displayed When Attaching Source Control Files
Problem Issues, test cases, or requirements are not displayed in the Helix ALM Browser dialog box in Surround SCM when you attempt to attach source control files to Helix ALM items. Cause Security permissions to edit Helix ALM items are required to attach source control files. If...
23 May, 2017
document Surround SCM Files Retrieved to Encrypted Folders Not Encrypted
Problem After getting files from Surround SCM to an encrypted Windows folder, the local files are not encrypted. Cause Surround SCM retrieves files to a temporary directory before transferring them to the specified local directory. If the local and temporary directories are on the same...
23 May, 2017
document Surround SCM or ALM Data Warehouse Displays Incorrect Helix ALM Data or Cannot Retrieve Data
Problem Surround SCM and Helix ALM Data Warehouse displays incorrect Helix ALM data or cannot retrieve data. For example, in Surround SCM, users may see items from the wrong Helix ALM project. In ALM Data Warehouse, users may not be able to log in, Helix ALM projects may not be displayed on...
11 May, 2017
document Users Cannot Log In After Upgrading
Problem After upgrading Helix ALM or Surround SCM, the following error is returned when users log in: ‘You have not been assigned a Helix ALM license. You cannot log in.’ -or- ‘You have not been assigned a Surround SCM license. You cannot log in.’ Cause The user does...
11 May, 2017
document Surround SCM Crashes on Ubuntu 11.04
Problem The Surround SCM Client crashes on 64-bit Ubuntu 11.04. Cause 64-bit Ubuntu does not correctly load some ia-32 library dependencies required by the 32-bit Surround SCM Client. Refer to Ubuntu bug report 781870 for more information. Solution Use the following command to set...
22 Dec, 2014
document Users with Suite Licenses Cannot Access Surround SCM
Problem Surround SCM users assigned Helix ALM/Seapine suite licenses cannot log in after upgrading to Surround 2013.0 or later. Cause Surround SCM 2013.0 and later was removed from suite licenses. Solution Administrators need to manually assign a Surround SCM license to users.
10 May, 2017
document Cannot Open Containing Folder from Surround SCM
Problem On Windows 7, right-clicking a file or repository in the Surround SCM and choosing Open Containing Folder does not open the working directory. Cause Antivirus software installed on the computer may have security features enabled that prevent Surround SCM from opening the...
22 Dec, 2014
document Changing Temporary Directory Mounting on Fedora
Fedora 18 and later uses tmpfs to mount /tmp, which sets the directory used for Helix ALM and Surround SCM temporary files in the system memory. This directory mounting may cause problems when working with file attachments or reports in Seapine applications. To change the /tmp mounting,...
02 May, 2017
document Cannot Install or Run Applications on Mac OS X 10.11 (El Capitan)
Note: This article only applies to TestTrack 2015.1.1 and earlier, Surround SCM 2015.1.0 and earlier, and Seapine License Server 2015.1.0 and earlier. Problem Desktop client and server applications do not work on Mac OS X 10.11 (El Capitan). You cannot run installers or applications...
24 May, 2017

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