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Surround SCM
document Surround SCM Server System Requirements
This article provides minimum processor and operating system requirements for the current version of the Surround SCM Server application. The attached PDF file provides processor speed, RAM, and hard drive space recommendations for the server application based on the total number of files and...
05 Mar, 2018
document Uninstalling PostgreSQL
When you uninstall Surround SCM, PostgreSQL is not removed. Following are instructions for uninstalling PostgreSQL and manually removing database files and the postgres user account and group. Windows Use the uninstaller to remove PostgreSQL. Choose Start > Control Panel > Add...
12 May, 2017
document SMTP Send Mail Error: 5.5.4 Invalid Address
Problem The SMTP server returns the following error about email sent from Helix ALM products: 'The SMTP host’s reply to the MAIL command was 501, but it was expected to be 250. The reply text was “5.5.4 Invalid Address”.' Cause The email address may include Unicode characters....
26 Jun, 2017
document Surround SCM RDBMS Support
The Surround SCM Server database and mainline branches are stored in a Relational Database Management Systems (RDBMS). Following are the supported platforms, database vendors, and versions for the current version of Surround SCM. See the installation help for information about setting up RDBMS...
05 Mar, 2018
document Enabling Remote Connections on PostgreSQL Servers
Helix ALM products may require enabling remote connections on PostgreSQL Servers to work correctly. Following are a few scenarios that require enabling remote connections in PostgreSQL. Helix ALM Data Warehouse A ‘Could not get JDBC Connection’ error is returned when importing from...
25 Apr, 2017
document LaunchAnywhere Error Occurs During Java Installation
Problem An error similar to the following is returned when using the Helix ALM or Surround SCM Linux Java installers. An internal LaunchAnywhere application error has occurred and this application cannot proceed. (LAX) Stack Trace: java.lang.IllegalArgumentException: Malformed uxxxx...
02 May, 2017
document Surround SCM Client System Requirements
Following are the minimum system requirements for the current version of the Surround SCM Client application. Note: 64-bit Surround SCM applications are only supported on 64-bit operating systems. Windows Server 2008, 7, Server 2012, 8, 8.1, 10, Server 2016 Mac ...
05 Mar, 2018
document Post-Event Surround SCM Triggers That Run Batch Files Do Not Work
Problem Post-event triggers that run batch files that redirect output from sscm commands to a log file do not work if multiple files cause the trigger to fire. The log file only includes output from the first sscm command. Cause Post-event triggers that run scripts start multiple...
12 May, 2017
document Changing the PostgreSQL Port Number
When you install PostgreSQL with Surround SCM, the default port number is set to 5432. PostgreSQL will not work if you change the port number during installation. If a different application uses port 5432, you can change the PostgreSQL port number after installation. Stop the Surround SCM...
06 Jun, 2017
document PostgreSQL Returns a Nonstandard Use of Backslashes Warning
Problem The following PostgreSQL warning is returned when creating a Helix ALM project or performing Surround SCM actions, such as adding or checking in files: 'WARNING: nonstandard use of \\ in a string literal' Cause The SQL standard is to interpret backslashes in strings...
02 May, 2017

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