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folder TestTrack Web 2013.0 and earlier

Helix ALM Web
document Helix ALM Web Returns a Server Busy with Prior Request Error or Does Not Display Report Logos
Note: This information applies to Helix ALM Web hosted by IIS 7 on Windows Vista. Problem Helix ALM returns a 'Server busy with prior request' error. The error occurs when the following actions are performed: Saving an issue that requires an electronic signature Diagramming...
26 Apr, 2017
document Updating Customized TestTrack Web Pages to Support Access to Multiple TestTrack Servers
Note: This information only applies to TestTrack 2008.2 and later. If you customize TestTrack Web pages and the TestTrack CGI is configured to allow access to multiple TestTrack Servers, you need to make the following changes to the customized pages. Add the following tag to the hidden...
05 Jan, 2015
document Using Proxy Servers with Helix ALM Web
Helix ALM Web will work with a proxy server but you may need to verify or change the proxy's configuration. Check the following to make sure Helix ALM Web will run correctly: The IP that Helix ALM Web is running on is not restricted by the proxy. The following HTTP...
26 Apr, 2017
document Helix ALM Web and SELinux
Problem The Helix ALM Server is installed on a computer that is running SELinux (Security-enhanced Linux). When Helix ALM Web users try to connect to the server, an error that the server cannot be found is returned. Checking the running processes on the computer shows that the server process is...
26 Apr, 2017
document Timeout Error When Uploading Attachments in Helix ALM Web
Problem When attaching a large file to an item in Helix ALM Web, the upload fails and a timeout error is returned. Cause The time it takes to upload the file exceeds the timeout value set on the web server that hosts Helix ALM Web. The default value is 300 seconds on Apache and IIS. ...
26 Apr, 2017
document Cannot Log In to Web Clients After Upgrading to Mac OS X 10.10 or Later
Problem Users cannot log in to some web clients after the computer hosting the Helix ALM Server or Helix ALM License Server is upgraded to Mac OS X 10.10 or later. The following web clients are affected: Helix ALM License Server Web Admin Utility Helix ALM Web Helix ALM Web Server...
10 May, 2017
document Limitations of Pasting and Dragging and Dropping in Helix ALM Web Fields
Helix ALM (and TestTrack Web 2015 - 2016.1) supports pasting images and text from the clipboard, Microsoft Word, and Helix ALM desktop and web client fields to multi-line text fields in Helix ALM Web. It also supports dragging and dropping images from the desktop and other Helix ALM Web fields to...
26 Apr, 2017
document TestTrack Web Does Not Work Correctly in Google Chrome on Windows 8.1
Problem When using TestTrack Web 2013.1 and later in Google Chrome on Windows 8.1, you cannot tab between fields on the login page, select a project, open menus, or click to switch areas in the left navigation bar. Cause TestTrack Web does not support touch devices and Chrome on Windows...
07 Jul, 2015
document Helix ALM Web Pages Displayed Incorrectly if Ask Toolbars Installed
Problem Helix ALM Web pages are displayed incorrectly if Ask Toolbars or Search Apps are installed in the browser. The Helix ALM pages are smaller than the window and controls are displayed in the wrong locations. Cause Ask Toolbars and Search Apps interfere with the Helix ALM Web...
26 Apr, 2017
document Cannot Open TestTrack Web Report Preview Hyperlinks
Problem When clicking a TestTrack Web report preview hyperlink copied from TestTrack to another source, such as to an email or other document, the following error is returned: ‘Unable to open <TestTrack Web report URL>. The Internet site reports that the item you requested could not...
30 Sep, 2015

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