Knowledgebase

Search:     Advanced search
Sub Categories
 
folder TestTrack Web 2013.0 and earlier


Helix ALM Web
 
document Configuring IIS and Apache Web Servers for Helix ALM Web
Files for Helix ALM web clients are hosted on a web server. After installing Helix ALM, you must configure a web server before users can use the web clients. See Supported Web Servers for supported versions. The following links provide specific steps for configuring web servers. ...
02 Jun, 2017
document Renaming the Helix ALM CGI
Note: The following information only applies if you installed the IIS Lockdown tool with URLScan, which is generally in the C:\Windows\System32\Inetsrv directory. If there is not a URLScan folder in that directory, URLScan is not installed and you do not need to rename the Helix ALM CGI. You...
11 Jul, 2017
document Helix ALM Web Supported Browsers
The following browsers are supported for the current version of Helix ALM web clients. Google Chrome 51.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 10.0 - 11.0 Mozilla Firefox 45.x - 56.x Safari 8.x - 11.x
06 Oct, 2017
document Helix ALM Web Client Users Prompted to Download TTCGI
Helix ALM web client users are prompted to download the CGI program (ttcgi.exe) if the web server's CGI alias is not configured to execute scripts. The directory where ttcgi.exe is stored needs to be modified to allow the execution of CGI scripts. IIS Open the IIS...
26 Jun, 2017
document Helix ALM Web Client Cannot Generate Temp Files When Running on IIS 7
Problem When adding or editing an item in a Helix ALM web client, an error similar to the following is returned after a user selects a file to attach to an item and clicks Upload: 'An error occurred during file upload. The temp file could not be generated.' Cause The default IIS 7...
02 Jun, 2017
document Helix ALM Web Server Cannot Connect Error
Problem Logging into to Helix ALM web clients returns a server cannot connect error. Cause This error generally occurs when the IP address used by the CGI is not the IP address the web server is expecting. It may also occur if you are using a computer with multiple network interface...
31 May, 2017
document Helix ALM Web Version Mismatch Error
Problem The following error is returned when you log in to Helix ALM Web: 'The TTCGI executable is newer than the Helix ALM Server application. Please contact your administrator to resolve this version mismatch.' Cause The Helix ALM Web CGI is a newer version than the Helix ALM Server...
26 Apr, 2017
document No Projects Available When Logging In To Helix ALM Web Clients
Problem No projects are available in the Project list when logging in to Helix ALM web clients. Cause Login access for the product license type is not enabled in projects, the user does not have a valid Helix ALM license, or the user is not assigned to a security group in any...
26 Apr, 2017
document Helix ALM Web Returns Server Busy with Prior Request Error or Does Not Display Report Logos
Note: This information applies to Helix ALM Web hosted by IIS 7 on Windows Vista. Problem Helix ALM returns a 'Server busy with prior request' error. The error occurs when the following actions are performed: Saving an item that requires an electronic signature Diagramming the...
06 Jun, 2017
document Updating Customized TestTrack Web Pages to Support Access to Multiple TestTrack Servers
If you customize TestTrack Web pages and the TestTrack CGI is configured to allow access to multiple TestTrack Servers, you need to make the following changes to the customized pages. Add the following tag to the hidden fields section of any forms: <input name="ServerName"...
06 Jun, 2017

← Previous Next
1 2