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document Cannot Log In to Web Clients After Upgrading to Mac OS X 10.10 or Later
Problem Users cannot log in to some web clients after the computer hosting the Helix ALM Server or Helix ALM License Server is upgraded to Mac OS X 10.10 or later. The following web clients are affected: Helix ALM License Server Web Admin Utility Helix ALM Web Helix ALM Web Server...
10 May, 2017
document Cannot Install or Run Applications on Mac OS X 10.11 (El Capitan)
Note: This article only applies to TestTrack 2015.1.1 and earlier, Surround SCM 2015.1.0 and earlier, and Seapine License Server 2015.1.0 and earlier. Problem Desktop client and server applications do not work on Mac OS X 10.11 (El Capitan). You cannot run installers or applications...
24 May, 2017
document Certificates Corrupted or Altered on Windows XP and Server 2003
Problem When you view the certificate for a product executable file (.exe) on Windows XP or Windows Server 2003, the following error is returned: ‘The integrity of this certificate cannot be guaranteed. The certificate may be corrupted or may have been altered.’ If you attempt...
07 Jun, 2017
document License Server ERDs
Following are the Entity Relationship Diagrams (ERDs) for Helix ALM/Seapine License Server versions. 2017.2 - 2017.3 2017.1 2016.1 2016.0 2015.1
06 Dec, 2017
document Preventing Clickjacking Attacks on Helix ALM Web Clients
Clickjacking occurs when hackers use transparent frames or iframes to embed content in web pages to trick users into clicking buttons or hyperlinks on a different web page in another domain or application. To protect your data and prevent clickjacking in Helix ALM Web or the Helix ALM License...
08 Nov, 2017
document Images and Other User Interface Elements Not Scaled Correctly on High Resolution Monitors
Note: This information only applies to Seapine License Server, Surround SCM, and TestTrack 2016.0 - 2016.1 applications.  Problem Images and some other user interface elements in applications do not scale correctly on high resolution (high DPI) monitors. Cause Applications...
02 May, 2017

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