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License Server
document License Server Cannot Query Active Directory Servers Using DIGEST-MD5 Password Encryption
Problem The Helix ALM License Server cannot query Active Directory servers to retrieve users if DIGEST-MD5 password encryption is used. An ‘Invalid credentials’ error is returned. Cause The password used to query the Active Directory server is not configured to use reversible...
09 May, 2017
document Clearing the License Usage Log
Note: This information only applies to Helix ALM/Seapine License Server 2010.1 and later. Depending on how you use license usage data, you may want to clear the license usage log from time to time. This can be helpful if you want to archive your organization’s license usage for a specific...
09 May, 2017
document Backing Up License Server Databases
The Helix ALM License Server database should be backed up regularly. SQLite databases By default, the server database is stored in the following locations on the license server computer: Windows—C:\Program Files\Perforce\License Server\LicenseServDb ...
09 May, 2017
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017
document License Server Supported Web Servers
The following web servers are supported for hosting the Helix ALM License Server Web Server Admin Utility CGI and HTML files. Apache 2.2, 2.4 Microsoft Internet Information Server (IIS) 6.0, 7.0, 7.5, 8.0, 8.5, 10 See the Helix ALM or Surround SCM installation...
30 May, 2017
document Retrieving Active Directory Company Data from the License Server
Company user data from Active Directory servers configured in Seapine License Server 2011.0 - 2012.1 is mapped to the 'organization' LDAP field by default. In Helix ALM/Seapine License Server 2012.1.1 and later, company user data is mapped to the 'company' LDAP field. To update company user data...
09 May, 2017
document Reassociating Global Users with a Different Active Directory Server
Users can be retrieved from Active Directory servers and added to the Helix ALM License Server as global users who can access Helix ALM products. If Active Directory users who are on the license server are moved to a different Organizational Unit (OU) or if Active Directory is restructured, you...
01 Dec, 2017
document Configuring External Authentication Components for TestTrack TCM Test Runner
Note: TestTrack TCM Test Runner support was discontinued starting with the TestTrack Web 2013.1 release and the functionality is now included in the Helix ALM Web client. External authentication systems can be integrated with the Seapine License Server to allow users to log in to products...
13 Jun, 2017
document Reload Error When Logging In to Helix ALM and License Server Web Clients
Problem When logging in to the Helix ALM web clients or the Helix ALM License Server Web Admin Utility, the login page does not load and a reload error is returned. Cause External authentication may be enabled on the web server and a pop-up blocker is preventing the browser from...
25 Apr, 2017
document CGIs on Linux Cannot Connect to the Helix ALM Server or License Server
Problem Helix ALM and Helix ALM License Server CGIs hosted on Linux cannot connect to the application server if SELinux security policies are installed. Cause By default, SELinux security policies prevent CGI executables from making network requests. Solution Use the...
28 Apr, 2017

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