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License Server
document Changing Application Fonts on Unix
If you are running Helix ALM, Helix ALM License Server or Surround SCM clients on Unix, you can change the default font. This change affects all Qt applications that you run. Qt includes a utility, qtconfig, that can be used to set the default font for all Qt applications. These defaults...
11 May, 2017
document License Server Admin Utility Supported Web Browsers
The following browsers are supported for the current version of the Helix ALM License Server Web Admin Utility. Google Chrome 51.x and later Microsoft Edge 20.x - 40.x (EdgeHTML 12.x - 15.x) Microsoft Internet Explorer 10.0 - 11.0 Mozilla Firefox 45.x - 53.x Safari 8.x -...
03 May, 2017
document Text Fields Cannot Be Edited on Linux
Problem Text fields become randomly disabled when using the Helix ALM License Server Admin Utility or Surround SCM on Linux. Cause When SuSE 9.3's SKIM program is loaded, it interacts negatively with these products. SKIM (SCIM for KDE) is an input method framework for Unicode and...
09 May, 2017
document License Server Cannot Query Active Directory Servers Using DIGEST-MD5 Password Encryption
Problem The Helix ALM License Server cannot query Active Directory servers to retrieve users if DIGEST-MD5 password encryption is used. An ‘Invalid credentials’ error is returned. Cause The password used to query the Active Directory server is not configured to use reversible...
09 May, 2017
document Clearing the License Usage Log
Note: This information only applies to Helix ALM/Seapine License Server 2010.1 and later. Depending on how you use license usage data, you may want to clear the license usage log from time to time. This can be helpful if you want to archive your organization’s license usage for a specific...
09 May, 2017
document Backing Up License Server Databases
The Helix ALM License Server database should be backed up regularly. SQLite databases By default, the server database is stored in the following locations on the license server computer: Windows—C:\Program Files\Perforce\License Server\LicenseServDb ...
09 May, 2017
document Cannot Connect to Oracle Databases on Linux Because Qt OCI Driver Unavailable
Problem After installing the Oracle OCI driver for native database access, you cannot connect to Oracle databases on Linux and the following error is returned: ‘The Qt OCI driver was unavailable. Make sure that the RDBMS client libraries are installed.’ Cause Some Linux...
11 May, 2017
document License Server Supported Web Servers
The following web servers are supported for hosting the Helix ALM License Server Web Server Admin Utility CGI and HTML files. Apache 2.2 2.4 Microsoft Internet Information Server (IIS) 6.0 7.0 7.5 8.0 8.5 10 See the Helix ALM or Surround SCM...
09 May, 2017
document Retrieving Active Directory Company Data from the License Server
Company user data from Active Directory servers configured in Seapine License Server 2011.0 - 2012.1 is mapped to the 'organization' LDAP field by default. In Helix ALM/Seapine License Server 2012.1.1 and later, company user data is mapped to the 'company' LDAP field. To update company user data...
09 May, 2017
document Reassociating Global Users with a Different Active Directory Server
Users can be retrieved from Active Directory servers and added to the Helix ALM License Server as global users who can access Helix ALM products. If Active Directory users who are on the license server are moved to a different Organizational Unit (OU) or if Active Directory is restructured, you...
09 May, 2017

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