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License Server
document Reconfiguring Active Directory Records in the License Server Before Upgrading
Problem Upgrading the Helix ALM License Server fails and the following message is added to the license server log: 'Anonymous authentication is no longer supported for Active Directory with this version of the Helix ALM License Server. Reconfigure all Active Directory records in the Helix...
09 May, 2017
document Helix ALM Server Architecture
Helix ALM and Surround SCM are based on a client/server model. Helix ALM’s server architecture creates a fast and highly scalable solution. The client/server model makes it easy for multiple users to access project information and manage tasks from anywhere at any time. The attached PDF...
30 May, 2017
document License Server Unix Default Directories, Commands, and Configuration Files
Following are the default directories, commands, and configuration files for license server applications running on Linux and Mac. Linux License server Server port - 5100 Startup log location - /var/log/LSStartup.log Application directory - /var/lib/splicsvr To start -...
27 Jul, 2017
document Helix ALM Server and License Server Cannot Run as Applications on Windows Vista
Problem A 'cannot initialize the server database' error is returned when the Helix ALM Server or Helix ALM License Server is run as an application on Windows Vista. In addition, the Helix ALM Registry Utility will not apply changes made to server or CGI options when running on Windows...
27 Apr, 2017
document License Server System Requirements
Following are the minimum system requirements for the current version of the Helix ALM License Server application. Running the license server on a slower computer can impact performance and cause locking errors. Note: The 64-bit license server is only supported on 64-bit operating...
05 Mar, 2018
document Setting SQL Server Unicode Options
If you use a SQL Server 2000 database with the Helix ALM License Server, you must set specific DSN options to support Unicode. Windows Choose Start > Settings > Control Panel. Double-click Data Sources (ODBC). Click the System DSN tab. Select a SQL Server DSN then click...
09 May, 2017
document Migrating from the 32-bit Helix ALM License Server to the 64-bit License Server on the Same Computer
This article explains how to migrate data from the 32-bit Helix ALM License Server to the 64-bit server for the same license server version on the same computer. If you need to upgrade the license server when you upgrade Helix ALM or Surround SCM, we recommend upgrading all 32-bit client and...
30 May, 2017
document Oracle Native RDBMS Connection Not Open Error
Problem Connecting to an Oracle native RDBMS database after installation returns a Connection Not Open (ORA-06413) error. Cause The Helix ALM, Helix ALM License Server, or Surround SCM directory name contains parentheses ( ). There are known issues installing older versions of the Oracle...
30 May, 2017
document Qt LGPL Source Code Archives
Helix ALM, Helix ALM License Server, and Surround SCM are built using Qt libraries. These products use Qt libraries covered by version 2.1 of the GNU Lesser General Public License (LGPL). The following source code archives are provided in compliance with the LGPL. You can download the...
18 Apr, 2018
document Cannot Restart Server on Linux
Problem After stopping the following server applications on some Linux distributions, you cannot restart the them: Helix ALM License Server Helix ALM Server Surround SCM Proxy Server Surround SCM Server Cause The semaphore used to store the product ID process was...
11 May, 2017

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