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License Server
document Surround SCM Cannot Connect to the License Server
Problem You cannot log in to Surround SCM. The Local SCM Admin Logon dialog box opens when you attempt to log in. Cause Surround SCM cannot connect to the license server for one or more of the following reasons: The license server is not running. The license server IP address,...
23 Dec, 2014
document License Server Does Not Start at Boot Time on Linux
Problem The Seapine License Server does not start at boot time on some Linux distributions even if the start at boot option is selected during installation. Cause The Seapine License Server application is not registered in the Services Manager or cannot access the required...
23 Dec, 2014
document Using the License Server Communications Password
You can set a Seapine License Server communications password that provides additional security by requiring the Surround SCM Server and TestTrack Server to use the same password to communicate with the license server. If you change the communications password, you must also change the...
25 Mar, 2015
document Reconfiguring Active Directory Records in the License Server Before Upgrading
Note: This information only applies to Seapine License Server 4.0 and later. Problem Upgrading the Seapine License Server fails and the following message is added to the license server log: 'Anonymous authentication is no longer supported for Active Directory with this version of the...
25 Mar, 2015
document Understanding Helix ALM’s Server Architecture
Helix ALM and Surround SCM are based on a client/server model. Helix ALM’s server architecture creates a fast and highly scalable solution. The client/server model makes it easy for multiple users to access project information and manage tasks from anywhere at any time. The attached PDF...
25 Apr, 2017
document License Server Unix Default Directories, Commands, and Configuration Files
Following are the default directories, commands, and configuration files for Seapine License Server applications running on Linux and Mac OS X. Seapine License Server Server port - 5100 Startup log location - /var/log/LSStartup.log Linux Application directory -...
23 Dec, 2014
document TestTrack Server and Seapine License Server Cannot Run as Applications on Windows Vista
Problem A 'cannot initialize the server database' error is returned when the TestTrack Server or Seapine License Server is run as an application on Windows Vista. In addition, the TestTrack Registry Utility will not apply changes made to server or CGI options when running on Windows...
23 Dec, 2014
document License Server System Requirements
Following are the minimum system requirements for the current version of the Helix ALM License Server application. Running the license server on a slower computer can impact performance and cause locking errors. Note: The 64-bit license server is only supported on 64-bit operating...
25 Apr, 2017
document Setting SQL Server Unicode Options
Note: This information only applies to Seapine License Server 3.0 and later. If you use a SQL Server 2000 database with the Seapine License Server, you must set specific DSN options to support Unicode. Windows Choose Start > Settings > Control Panel. Double-click Data...
23 Dec, 2014
document Migrating from the 32-bit Seapine License Server to the 64-bit License Server on the Same Computer
This article explains how to migrate data from the 32-bit Seapine License Server to the 64-bit server for the same license server version on the same computer. If you need to upgrade the license server when you upgrade Surround SCM or TestTrack, we recommend upgrading all 32-bit client and...
29 Sep, 2016

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