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License Server
document Enabling Remote Connections on PostgreSQL Servers
Helix ALM products may require enabling remote connections on PostgreSQL Servers to work correctly. Following are a few scenarios that require enabling remote connections in PostgreSQL. Helix ALM Data Warehouse A ‘Could not get JDBC Connection’ error is returned when importing from...
25 Apr, 2017
document Helix ALM Cannot Connect to the License Server
Problem The following message is displayed when you log in to Helix ALM: 'You cannot log in because the Helix ALM License Server was not found. Please make sure the license server is running or ask your Helix ALM administrator for help.' Cause Helix ALM cannot connect to the license...
25 Apr, 2017
document Cannot Connect to the License Server After Upgrading
If you upgrade only Helix ALM or Surround SCM, the correct Helix ALM License Server version is automatically installed. However, if you upgrade more than one product, an older version of the license server could be installed, overwriting the latest version needed for products to work...
26 Jan, 2018
document Moving the License Server Between Computers
If you are using the default SQLite server database type, use the following steps to move the Helix ALM License Server from one computer to another. Install the license server on the destination computer. Stop the license server on both computers. On the source computer, copy the...
05 Jul, 2017
document License Server RDBMS Support
The Helix ALM License Server database can be stored in native database or Relational Database Management System (RDBMS) format. Following are the supported platforms, database vendors, and versions for the current version of the license server. See the license server help for more...
05 Mar, 2018
document License Server Compatibility
The Helix ALM License Server is backward compatible. It supports the Helix ALM or Surround SCM version it is released with and earlier versions, but not later versions. When you upgrade Helix ALM or Surround SCM, always install the current license server version. Following are the license...
05 Mar, 2018
document Cannot Connect to Server after Upgrading to Mac OS X 10.6
Problem You cannot connect to PostgreSQL databases and the Helix ALM Server, Helix ALM License Server, or Surround SCM Server after upgrading to Mac OS X 10.6, and an error similar to the following is added to the server error log: 'Opening the database connection failed, could not...
09 May, 2017
document Creating DSNs for SQL Server Databases
To host Helix ALM, Helix ALM License Server, or Surround SCM data in a SQL Server database, you must create an ODBC system data source name (DSN) to store database connection information. Each SQL Server database you create to use with these products requires a unique DSN. ...
11 May, 2017
document Surround SCM Cannot Connect to the License Server
Problem You cannot log in to Surround SCM. The Local SCM Admin Logon dialog box opens when you attempt to log in. Cause Surround SCM cannot connect to the license server for one or more of the following reasons: The license server is not running. The license server IP address,...
08 May, 2017
document License Server Does Not Start at Boot Time on Linux
Problem The Helix ALM License Server does not start at boot time on some Linux distributions even if the start at boot option is selected during installation. Cause The license server application is not registered in the Services Manager or cannot access the required...
30 May, 2017

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