The TestTrack Defect window can be a little intimidating for new users. I have done many demonstrations for prospects and this comes up from time to time. The prospect is concerned that the Defect window is too complex for a group of users that need a simpler window to just enter defects.
When this comes up, I log off the current account (usually the Administrator account) and log back in using a limited account. I then show the prospect how different the same Defect window can look for a different user.
Using Security Groups, you can configure the level of access and visibility that a user has in TestTrack. Depending on the user’s role you can control what fields and tabs the user has access to. In this blog post, I’m focusing on configuring the Defect Window. Keep in mind this also applies to the Test Case, Test Run, Requirement, and Requirement Document windows.