Mission-Critical Software Installations Receive Critical Care from Seapine Software

Enhanced customer support offering provides support 24x7 to enterprise corporations

MASON, Ohio—October 10, 2006—Due to the large number of enterprise corporations that have implemented Seapine Software products for managing process, change, and quality in their organizations, Seapine recently introduced Critical Care customer support. Seapine Software is a leading provider of application lifecycle management and business process management solutions.

Critical Care provides around the clock access to technical support for critical issues. Designed for companies that leverage Seapine products in mission-critical installations, Critical Care offers customers:

  • 24x7 coverage, including major holidays
  • Priority routing of issues during business hours
  • Thirty minute response time

According to Fred Davidson, director of customer service at Seapine, Critical Care is particularly important to large enterprise customers with geographically-dispersed teams that work 24 hours a day. “Critical issues don’t happen just between 9 AM and 5 PM, Monday through Friday. Instead, they tend to occur when you least expect them or at the worst possible time.

“Critical Care provides access to Seapine’s technical support professionals when the customer needs it most. Knowing that we are never more than a phone call away, day or night, provides an extra sense of security,” added Davidson.

For more information on Seapine’s Critical Care customer support, visit www.seapine.com/plans.

About Seapine Software
Seapine Software, Inc. is a privately held technology company whose application lifecycle management (ALM) solutions help companies manage the process of developing high-quality complex products—often in regulated industries. Our award-winning ALM solutions drive the creation of recognized brands, life-saving medical devices, even games of the year.

Founded in 1995, Seapine has headquarters in Cincinnati, Ohio, and offices in Europe, Asia-Pacific, and Africa with over 8,500 customers worldwide. For more information, visit www.seapine.com.

Media Contact:
Sarah Carefoot
Director, Corporate Communications
(513) 754-1655

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